Re-Engage Cancelled Users from SEMRush
This email functions as a retention attempt following a user's request to cancel their Semrush PRO subscription. It is structured with a polite, supportive tone, offering a direct call to action to schedule a personalized help session with the Customer Success team or to decline the offer. The content emphasizes customer care and the potential benefits remaining with the product, aiming to prevent cancellation by addressing user needs and providing assistance.
Subject:
Before you go
Date sent:
September 20, 2024
from
Semrush
