Aircall email 3

This email from Aircall functions as an informative introduction to the platform's communication features tailored for sales and customer support teams. It uses a combination of textual explanation and illustrative images to highlight key functionalities like shared inboxes, call monitoring, and CRM integrations, aiming to show how Aircall drives efficiency and customer relationship building. The tone is professional and encouraging, emphasizing practical benefits while inviting the recipient to explore further through dashboard links and educational resources.

Subject:

Jonathan, build better customer relationships with Aircall

Date sent:

May 13, 2025

from

Aircall Team

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style="Margin:0;padding:0 !important;background:#f7f8fc;mso-line-height-rule:exactly"><style type="text/css">div#emailPreHeader{ display: none !important; }</style><div id="emailPreHeader" style="mso-hide:all; visibility:hidden; opacity:0; color:transparent; mso-line-height-rule:exactly; line-height:0; font-size:0px; overflow:hidden; border-width:0; display:none !important;">Your key to unlock better customer communication</div> <center style="width:100%;background:#f7f8fc;font-size:1rem" role="article">  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"> <tbody class="tbody-component"> <tr> <td align="left" valign="top" width="100%" height="40" style="width:100%;font-size:0;mso-line-height-rule:exactly;line-height:40px;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;mso-line-height-rule:exactly;height:40px" class="e-start_cell"> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"> <tbody class="tbody-component"> <tr> <td> <div class="max-width-box" style="max-width:600px;Margin-left:auto;Margin-right:auto;width:100%">  <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;max-width:600px"> <tbody class="tbody-component"> <tr> <td align="left" style="font-size:16px;padding-bottom:40px" id="template-wrapper" class="mktoContainer"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="mktoModule hdr_table" id="header"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;padding-left:40px;padding-right:40px;background:#ffffff" class="hdr_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="hdr_g_table"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;padding-bottom:28px;border-bottom-width:1px;border-bottom-style:solid;border-bottom-color:#eaebf0" class="hdr_g_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" valign="top" style="text-align:left;font-size:0"> <tbody> <tr> <td style="text-align:left;font-size:0;padding-top:48px" class="hdr_flex" dir="ltr"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" align="left" valign="top" style="text-align:left;font-size:0"> <tbody> <tr> <td dir="ltr" align="left" valign="top" style="width:144px;font-size:16px"><a href= "https://connect.aircall.io/dc/x1D98MjJxMSGLs-GNMf_vHSdEZK82nkJJaJPGYCY1J18mkoQSAinhHEbMqw9vqiReagkSTD_Rk-KioYlQNiw4QDx38_hHYulMLQN0yeqBhTIEGi4OTKgWI-FxYiNG6AcjXh4Zf3oNRgzdjBuEQXt0JT8DUlW6MNNanzD9-_4uLc=/OTkzLVJISi05NzMAAAGaZ2vHj-xxuk5Mm1W4yapMdrR18jJ4O_T_tILBUvEQrNOTgevyRTXGpB_3WsSHwzvi-N6BNQE=" ><img alt="Aircall" border="0" src="https://pages.aircall.io/rs/993-RHJ-973/images/logo-template-2023.png?version=1" width="144" height="40" style="display:inline-block;width:144px;height:40px;max-width:144px" class="hdr-l-i"></a></td> <td dir="ltr" align="left" valign="top" style="width:36.14%;font-size:16px" class="hdr-p-m_cell"> <p style="Margin-top:2px;Margin-bottom:0;display:inline-block;Margin-left:12px;padding-left:12px;font-family:Arial, sans-serif;font-size:14px;font-weight:600;text-decoration:none;color:#012635;border-left:1px solid #012635;direction:ltr;">The Power<br>of Conversation</p> </td> <td dir="ltr" align="right" valign="top" style="width:36.14%;font-size:15px;padding-top:4px;font-family:Arial, sans-serif;font-weight:500" class="hdr_nav_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" align="right" style="display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;"> <tbody> <tr> <td bgcolor="#00bd82" style="border-radius:16px" class="hdr_cta_td"> <div class="mktoText" id="headerCta"></div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <p style="Margin-top:0;Margin-bottom:0;padding-top:8px;font-size:16px;font-weight:600;text-decoration:none;color:#012635;text-align:center;display:none;max-height:0;overflow:hidden;visibility:hidden;direction:ltr;" class="hdr-b-m">The Power of Conversation</p> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="mktoModule fw_ctn_table" id="fullWidthBanner7027f476-7e89-4374-a1f2-f9e126e3e419"> <tbody class="tbody-component"> <tr> <td align="left" valign="top" style="font-size:16px;padding-top:40px;background:#ffffff" class="fw_ctn_cell"> <div id="fullWidthBannerImagec24ddfa3-2f1c-4ca7-899e-e83b78622795" class="mktoImg" mktolockimgsize="true" mktolockimgstyle="true"> <a href= "https://connect.aircall.io/dc/y38GvWrfnWnGxuycNkti3tzUEFJc-5L7ANl7mudEL-duiUOp6m2Ib0e2mN8BK7mPyXfl_I2wPRBkYXgOso4GA7bZujl5dPTCu2I3rsuEEEMqco4N7KveqSjv1y8jJfFd8BglG7FvDlMN9PluvV7CNMY-RbFGg-mscMkODvYbbZc=/OTkzLVJISi05NzMAAAGaZ2vHj-xxuk5Mm1W4yapMdrR18jJ4O_T_tILBUvEQrNOTgevyRTXGpB_3WsSHwzvi-N6BNQE=" target="_blank" ><img alt="Open the Aircall Dashboard" border="0" src="https://pages.aircall.io/rs/993-RHJ-973/images/Q3-24-NAM-Email-02-Header.png" width="600" height="auto" style="display:inline-block;width:100%;height:auto;object-fit:contain;background-color:#c9ede3" class="fw_img"></a> </div> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="mktoModule txt_cont_table" id="text3f20a741-5dbb-46fd-8c17-42579bf341f7"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;padding-left:40px;padding-right:40px;background:#ffffff;padding-top:40px;padding-top:40px;" class="txt_cont_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;direction:ltr;"> <div class="mktoText" id="textTitlef1003687-29ed-40df-8de0-4271f69b9a0f"> <h2 class="txt_title" style="margin-top: 0; margin-bottom: 0; font-family: Arial, sans-serif; font-weight: 600; font-size: 24px; mso-line-height-rule: exactly; line-height: 1.6; color: #262b37; text-align: left;">Your key to unlock better customer communication</h2> </div> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"> <tbody> <tr> <td align="left" valign="top" width="100%" height="16" style="width:100%;font-size:0;mso-line-height-rule:exactly;line-height:16px;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;mso-line-height-rule:exactly;height:16px;direction:ltr;display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" valign="top" style="font-size:15px;font-family:Arial, sans-serif;font-weight:400;mso-line-height-rule:exactly;line-height:1.6;color:#2e2e2e;text-align:left;display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;" class="mktoText txt_text_cell" id="textContent5e049c8a-2e25-4b8c-8176-74cfde537988"></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="mktoModule txt_cont_table" id="text"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;padding-left:40px;padding-right:40px;background:#ffffff;padding-top:40px;padding-top:40px;" class="txt_cont_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;"> <div class="mktoText" id="textTitle"></div> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"> <tbody> <tr> <td align="left" valign="top" width="100%" height="16" style="width:100%;font-size:0;mso-line-height-rule:exactly;line-height:16px;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;mso-line-height-rule:exactly;height:16px;display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;direction:ltr;"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" valign="top" style="font-size:15px;font-family:Arial, sans-serif;font-weight:400;mso-line-height-rule:exactly;line-height:1.6;color:#2e2e2e;text-align:left;direction:ltr;" class="mktoText txt_text_cell" id="textContent"><p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Hello Jonathan,</p> <p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Aircall is more than just a phone. It’s a communication platform that helps sales and customer support teams achieve real growth by building better customer relationships.</p> <p style="margin-top: 0; margin-bottom: 0; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Let’s take a look at some of the ways Aircall can give you a leg up, beyond calling.</p> <p style="margin-top: 30px !important; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 18px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><strong>Eliminate friction and work faster</strong></p> <p style="margin-top: 0; margin-bottom: 30px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Aircall helps small teams reach more customers, faster. Teams share an inbox in Aircall Workspace, so they can work together to connect with customers by phone, SMS, or MMS*. Assign calls to relevant teammates, flag and return missed calls, and tag calls to sort and track customer conversations. Whether closing deals or tickets, Aircall makes it easy to scale your outreach.</p> <p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><img src="https://pages.aircall.io/rs/993-RHJ-973/images/Email02-AircallWorkspaceInbox.png?version=0" alt="Inbox" width="1504" height="828" constrain="true" imagepreview="false" style="display: block; margin-left: auto; margin-right: auto; width: 80%; height: auto;"></p> <p style="margin-top: 30px !important; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 18px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><strong>Drive results across your team</strong></p> <p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Aircall gives you the tools you need to upskill your team and drive bottom-line results. Monitor live calls from the Aircall Dashboard, drop in and coach reps in real time without customers hearing, and analyze call data in visual dashboards to quickly spot areas for improvement.</p> <p style="margin-top: 0; margin-bottom: 30px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><img src="https://pages.aircall.io/rs/993-RHJ-973/images/Email02-CallMonitoring.png?version=0" alt="Call Monitoring" width="1212" height="693" constrain="true" imagepreview="false" style="display: block; margin-left: auto; margin-right: auto; width: 80%; height: auto;"></p> <p style="margin-top: 0; margin-bottom: 0; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Aircall also offers call recording and call transcription, so managers can review calls for coaching opportunities, best practices, and customer insights.</p> <p style="margin-top: 30px !important; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 18px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><strong>Build better customer relationships</strong></p> <p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Aircall helps your team manage customer relationships across channels and platforms. </p> <p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><img src="https://pages.aircall.io/rs/993-RHJ-973/images/Email02-Integration.png?version=0" alt="Integrations" width="933" height="594" constrain="true" imagepreview="false" style="display: block; margin-left: auto; margin-right: auto; width: 80%; height: auto;"></p> <p style="margin-top: 0; margin-bottom: 0; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">Using a CRM? Aircall logs calls in 100+ different platforms so that teams always have context on deals, tickets, and prior conversations. If you haven’t connected Aircall to another platform yet, it only takes a couple minutes–head to Aircall Dashboard to get started.</p> <div id="aircall-extension-app"></div></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="mktoModule b-cnt_table" id="button-container138d39a75-b14b-4975-9e7a-f48365ce7085"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;padding-left:40px;padding-right:40px;background:#ffffff" class="b-cnt_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"> <tbody> <tr> <td align="left" valign="top" width="100%" height="24" style="width:100%;font-size:0;mso-line-height-rule:exactly;line-height:24px;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;mso-line-height-rule:exactly;height:24px"> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;text-align:center" class="b-cnt_btn1"> <tbody> <tr> <td bgcolor="#00bd82" style="border-radius:28px" class="b-cnt_btn1_td"> <div class="mktoText" id="button176e6b8c6-3219-44a6-8057-49aad75e6bb3"> <p style="margin-top: 0; margin-bottom: 0; margin: 0;"><a href= "https://connect.aircall.io/dc/y38GvWrfnWnGxuycNkti3tzUEFJc-5L7ANl7mudEL-duiUOp6m2Ib0e2mN8BK7mPyXfl_I2wPRBkYXgOso4GA7bZujl5dPTCu2I3rsuEEEMqco4N7KveqSjv1y8jJfFdoNARL40GOclFSeJmP1gnICQ7eSNcXc_cdxbVl7gDK6Y=/OTkzLVJISi05NzMAAAGaZ2vHj-xxuk5Mm1W4yapMdrR18jJ4O_T_tILBUvEQrNOTgevyRTXGpB_3WsSHwzvi-N6BNQE=" target="_blank" style="display: block; color: #ffffff; font-family: Arial, sans-serif; font-size: 16px; font-weight: 600; text-decoration: none; border-radius: 28px; text-align: center; padding: 15px 16px 17px 16px; border: 1px solid #00bd82;" class="b-cnt_btn1_a" >Open the Aircall Dashboard</a></p> </div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%" class="mktoModule txt_cont_table" id="textba7d85cf-13a1-44f1-b7e1-ab6ec031ccd3"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;padding-left:40px;padding-right:40px;background:#ffffff;padding-top:40px;padding-top:40px;" class="txt_cont_cell"> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" valign="top" style="font-size:16px;display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;"> <div class="mktoText" id="textTitle28d23172-637b-4f39-8769-62c737656258"></div> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%"> <tbody> <tr> <td align="left" valign="top" width="100%" height="16" style="width:100%;font-size:0;mso-line-height-rule:exactly;line-height:16px;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;mso-line-height-rule:exactly;height:16px;display:none;font-size:0;width:0;height:0;max-height:0;line-height:0;visibility:hidden;overflow:hidden;mso-hide:all;padding-top:0;padding-bottom:0;border:none;direction:ltr;"> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"> <tbody> <tr> <td align="left" valign="top" style="font-size:15px;font-family:Arial, sans-serif;font-weight:400;mso-line-height-rule:exactly;line-height:1.6;color:#2e2e2e;text-align:left;direction:ltr;" class="mktoText txt_text_cell" id="textContentf6e68497-0262-40c3-a305-0b5323b748d5"><p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><strong>Ready for more?</strong> Learn more about Aircall Workspace and the Dashboard in <a href= "https://connect.aircall.io/dc/aM3nywKnl2PLm6S8z6Au2m9gZo5EoW6er0h7xTOaYuuUmkeG5hP3sfbiwKrTHJYLTATl1-3ckDSGviApl9r504NfkL8ye-H9YGgEBIoilrUo5GCw3p_wZwZkIDCCyeIxKyQ6Xf29PJwEt4LqjhKyjz-6W-05Txg9J4Z7qKFUn5w=/OTkzLVJISi05NzMAAAGaZ2vHj-xxuk5Mm1W4yapMdrR18jJ4O_T_tILBUvEQrNOTgevyRTXGpB_3WsSHwzvi-N6BNQE=" >the Aircall Learning Lab</a>.</p> <p style="margin-top: 0; margin-bottom: 15px !important; font-family: Arial, sans-serif; font-weight: 400; font-size: 15px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p"><strong>Questions?</strong> Get answers fast by consulting our <a href= "https://connect.aircall.io/dc/IXa7a3qCNsfykCKMTv6sTBaigAWB58ocHNYAq1CVat82Isac4T7uBQZN_pYKjUWW_pLv0NCOtE-fT-FygZzWNy5uJhj558sWTDjElm2xxKAHBd0xG5Gh-S2p83wdOYHG-ernJacNtEen842KXsEdt3bsgJZkzDL_YbIMxQ46-x8=/OTkzLVJISi05NzMAAAGaZ2vHj-xxuk5Mm1W4yapMdrR18jJ4O_T_tILBUvEQrNOTgevyRTXGpB_3WsSHwzvi-N6BNQE=" target="_blank" >Help Center</a>.</p> <p style="margin-top: 0; margin-bottom: 0; font-family: Arial, sans-serif; font-weight: 400; font-size: 13px; mso-line-height-rule: exactly; line-height: 1.6; color: #2e2e2e; text-align: left;" class="txt_p">*You can also consult the Help Center to learn if SMS and MMS are available in your country.</p></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <table border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%" class="mktoModule" id="spacer"> <tbody> <tr> <td align="left" valign="top" width="100%" height="40" 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"https://connect.aircall.io/dc/x1D98MjJxMSGLs-GNMf_vAMavkQjMh2pU1V4c064NO-kVivOMDoq8pKlpEFUgXXKPMMHjdI5ob-R0To1EEq86IkjbodQTe3kzSO3ehL5tjZWK8f0c5vFbrpy6g0R-mwg7qsLWJamdnJU1LslJ24UykNCROju_VWUGuYCY56RsN4=/OTkzLVJISi05NzMAAAGaZ2vHj-xxuk5Mm1W4yapMdrR18jJ4O_T_tILBUvEQrNOTgevyRTXGpB_3WsSHwzvi-N6BNQE=" target="_blank" style="font-family:Arial, sans-serif;font-weight:600;font-size:15px;mso-line-height-rule:exactly;line-height:1.3;color:#012635;text-decoration:none" ><span style="color:#012635">What's Aircall</span></a> </div> </td> <td dir="ltr" align="left" valign="top" style="width:8px;font-size:16px;padding-left:8px"><img alt="" border="0" src="https://pages.aircall.io/rs/993-RHJ-973/images/chevron-right-primary-500.png?version=0" width="5" height="9" style="display:inline-block;width:5px;height:9px;max-width:5px"></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div>   <div dir="ltr" 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